Terms & Conditions of Sale | アーカイブからの来歴情報提供



  • EN
  • JPN

Any transactions with Kurono means that you unequivocally accept the following terms and conditions of purchase:

Kurono has a strict No Refund policy.

Please ensure that you are certain in your purchasing decision before commencing to pay for your order. Finalizing and paying for your order will mean that you unequivocally understand and accept that you forfeit the right to cancellations and refunds for any reason whatsoever, even in the pre-order stage. As this is a limited edition item that is in high demand, this policy allows us to prevent hoarding/fraud and ensures that the product reaches the wrists of real buyers and fans. Any cancellations will be subject to a restocking fee of 19.23% of the watch’s MSRP to cater to card transaction and platform costs. The extra will be donated to our selected children’s charity of the season.

Shipping dates

Before making a purchase, please refer to the product pages on the shipping advisory. Estimated shipping advisories are subjected to changes due to Covid 19 restrictions and quality control standards. From time to time, there may be countries or jurisdictions where we may be allowed to ship to.

Multiple purchases

To combat the existing reseller problem, we have a stringent one watch per customer policy. In the case of duplicate purchases, our system will detect this and both orders will be canceled.

Precautions against resale accounts

Accounts that are suspected of being linked to reseller profiles will be banned immediately. We will take measures to prevent future purchases by such accounts.

Payment provider/Credit card errors

If a credit card error occurs at checkout, it is primarily due to either the security policies or restrictions put in place by your card issuer, and not our payments transactions provider. Please ensure that your card has overseas purchases enabled before you participate in this order. Please note that our payments provider will put in place strict verification processes such as OTP codes and matching addresses to your card.

Alternatively, you might want to consider alternative payment options such as Apple Pay or Android Pay. Please note that for Apple Pay, a Safari browser is necessary for it to work.

Loss of package/Custom delays

We will only use DHL International Economy from the point of origin and international airmail for all international orders. Please refer to DHL's terms of service in your respective country should you require more information on shipping terms, conditions, and requirements.

You understand that any loss of packages or customs delays shall not be within the purview of Kurono, and any claims and correspondence shall be with DHL, or with your country’s customs authority. While Kurono shall provide assistance with regards to paperwork on a best effort basis, you understand that Kurono shall not be held liable for any matter with this regard.

Additional Measures to stem Speculation and Unauthorized Resale

1. Warranty for Limited Edition Items

- Warranty or service claims within the first six months of receiving your watch by anyone other than the original buyer on record will be rejected.

- Warranty for any watches discovered on the resale market within the first six months will be voided.

2. Printing of Customer Name on Packaging

- The customer’s name and serial number may be printed on the outside of the watch packaging.

Shipping Policy

We will only use DHL International Economy from the point of origin and international airmail for all international orders. Please refer to DHL's terms of service in your respective country should you require more information on shipping terms, conditions, and requirements.

VAT/GST/Excise Taxes

Please note that you have not been charged domestic VAT or related taxes at the point of order, DHL, or the local delivery courier that they use may require you to pay the necessary VAT/GST/excise taxes applicable to your country of receipt before releasing the shipment. These taxes are unique to your country of domicile, and we shall not be held responsible for the payment of such taxes, except for local domestic taxes.

Exchanges & Repairs (Warranty)

All items are thoroughly inspected by watchmakers before they leave the factory for shipping. In the unlikely event that your item arrives damaged during transit, you may be eligible for a one-to-one exchange. Eligibility for exchange shall be on a case-by-case basis and only after your return is received and inspected. We will notify you of the approval or rejection of your exchange.

If you are approved, a new watch (if stock is available) shall be shipped to you without charge. If stock is unavailable, we will offer either a replacement of the affected part(s), a repair, or a refund.

We only repair or replace items if they are defective or damaged in transit. You will need to send pictures of the exterior of the shipping package in its entirety to help in your claim. You will be requested to take a picture of your warranty card to ensure the information tallies with your original order details as well. From there, we will make the necessary arrangements.

Please note that repairs may take up to 2-3 months depending on the condition of the watch. If you are uncomfortable with the waiting time, do consider before sending your watch back to the repair center.










また、ApplePayやAndroidPayなどの支払いオプションもご利用いただけます。 Apple Payの場合、Safariブラウザをお使いいただくことを推奨いたします。















発送時の紛失や通関の遅延はあってはならないものであり、KURONOよりDHLおよび FedExまたはお客様の国や地域の税関に連絡する可能性があることをご理解ください。KURONOは発送時の問題解決のため最善を尽くすことをお約束しますが、発送時の問題そのものに対しては法的責任を負わないことをご了承ください。


1. 保証の範囲

- 保証はご購入者様の名義でのみ有効となります。

- 発売後6ヶ月以内にセカンドマーケットで発見された時計は保証が無効となります。

2. 時計ボックスにお客様のお名前およびシリアルナンバーの印刷

- お客様の名前と時計のシリアルナンバーが、時計のボックスに印刷されます。

Terms of Service | 利用規約について

  • EN
  • JPN


This website is operated by KURONO by Hajime Asaoka. Throughout the site, the terms “we”, “us” and “our” refer to KURONO by Hajime Asaoka. KURONO by Hajime Asaoka offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. 

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy above.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. 

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall KURONO by Hajime Asaoka, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless KURONO by Hajime Asaoka and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@kuronotokyo.com.







これらのサービス規約への同意により お住まいの州・地方の少なくとも成年に達した年齢であること、またはお住まいの州・地方の成年で、未成年にこのウェブサイトをご利用になるあなたの同意を私共に与えたことを意味します。私共の商品を不法または無公認目的で使わないかもしれませんが、あなたの管轄により法律に反したサービス利用の場合があるかもしれません。(著作権を含みますがこれに限定されません)コンピューターのウァーム、ウイルス、如何なる破損性のコードを送信すべきではありません。規約のいかなる違反や妨害は、サービス即終了の結果となります。



あなたの同意(クレジットカード情報を除く)は未暗号化状態で転送される場合が あり、(a)多様のネットワーク上に送信:(b)ネットワーク接続またはあなたのデバイスの技術要請の一致や適合のための変更を含みます。


あなたは私共の書面許可証無しに、商品の複製、重複、コピー、販売、転売または サービスの如何なる部分の利用、サービスの利用、サービスまたはサービスが提供されたウェブサイトへの連絡先にアクセスをしないことに同意しています。



 私共は万が一、このウェブサイトの情報が正確、完全、最新でない場合の責任を 負いかねます。このウェブサイトの情報は一般情報のみの提供で初期相談、より正確でより完全、またはより適時な情報源なしに決断する唯一の根拠として信頼または 使用すべきではありません。このウェブサイトのいかなる情報への信頼はあなたの 自己責任となります。このウェブサイトは一定の履歴情報を含む場合があります。 履歴情報は必ずしも現在のものでなく、参照のみで提供されたものです。

私達はこのウェブサイトのコンテンツをいつでも修正する権利を有しますが、私共のウェブサイトの如何なる情報を更新する義務はありません。私共のウェブサイトの 変更を監視する責任はあなたにあると合意しています。





オンラインストアにある私共の商品の色やイメージができるだけ正確になるよう、 精一杯努力をしております。私達はあなたのコンピューターのモニター画面にディスプレイされる色が正確であるかは保証できません。私達は商品の販売や誰に、地理的地域、管轄区に対してサービスを制限する権利を有しますが、義務はありません。

私達は提供している如何なる商品数やサービスの制限する権利を有します。商品の 描写または価格は私達の独自の判断で、予告なしにいつでも変更する場合がござい ます。私達は如何なる商品をいつでも停止する権利を有します。このウェブサイトにある如何なる商品やサービスは禁止となった際に無効となります。



私達はご注文いただいた如何なる商品を拒否する権利を有します。私達の独自の判断により、お一人様ごと、一家ごと、注文ごとでお買い上げ制限またはキャンセルする場合もございます。これらの制限は同じ顧客または同顧客アカウントでの注文、   同クレジットカード、同請求先住所、同送付先を含むご注文を含みます。

私達が注文を変更・キャンセルした場合、ご注文いただいた際にご提供いただいた Eメールアドレスや請求先住所、電話番号を通して通知を試みることもございます。私達はディーラー、再販売者、流通業者による注文とみなした場合、独自の判断に より、注文の制限または禁止をする権利を有します。

あなたは私共のオンラインストアでご購入の際に現在・完全・正確の購入ならびに アカウント情報をご提供いただくことに同意しました。私達から取引の完了と必要な際に連絡が取れるよう、あなたはEメールアドレス、クレジットカード番号、有効期限を含む情報を迅速にアップデートすることに合意しました。



私達が監視・制御・入力できない第三者ツールへのアクセスをあなたに提供する場合があります。あなたは如何なる保証、代理、条件の無、そして推奨無しに”as it"そして" as available"のようなツールへのアクセスを私達が提供することを認知し合意しました。私達はあなたのオプショナルの第三者ツールのご利用から発生したまたは関連する如何なる事項に関して責任を負いかねます。ウェブサイトを通してオプショナル・ツールをご利用の際はあなたの自己責任、思慮分別となり、ツールを提供する 妥当な第三者プロバイダーによる規約を熟知し、認証していることを確実にすべきです。将来的に新しいサービスや新機軸(新ツールや方策のリリースを含む)をウェブサイトを通じて提供する場合があります。このような新機軸やサービスにもこれらのサービス規約が条件となります。




もし私達のリクエストで、あなたが特定の寄稿を送信したり(例えばコンテンツの エントリー)または私達のリクエストが無くともクリエイティブなアイデア、提案、計画その他原料をオンライン上、Eメール、郵便で送っていただいた場合、いつでも無制限で編集、コピー、公表、配分、翻訳することそして如何なる通信媒体での  使用、転送いただいたコメントの使用に同意しました。

私達は以下の事項への義務はありません(1)如何なるコメントを内密維持すること(2)如何なるコメントに対する賠償 (3)コメントへの返事






招くような如何なるコメントの原点を使用できません。あなたは投稿した如何なる コメントとそれらの正確性に全責任があります。私達は責任を負いかねますし、  あなたや第三者が投稿した如何なるコメントに関し責務を負いません。




時に商品の描写、価格、プロモーション、オファー、出荷価格、配達 期間、入手可に関し私共のウェブサイト上の情報またはサービス情報に誤字、不正確または省略がある場合もございます。如何なるエラー、不正確、省略部分を修正する権利を有します。そして、サービス上や関連するウェブサイト上の不正確な情報のアップデートや注文のキャンセルをいつでも事前予告なしに行う場合があります。私達は法律が要する場合を除き、無制限で価格情報を含むサービスまたは関連した如何なるウェブサイト上の情報をアップデート、修正、明確にする義務は負いません。特定のアップデートがない場合または有効期限がこのサービスまたは関連した如何なるウェブサイト上に適応しない場合、すべての情報が修正またはアップデートされたはずです。








(e) 性別、性的志向、宗教、民族性、人種、年齢、国籍、障害に基づき脅迫、乱用、侮辱、侵害、中傷、威圧、差別すること

(f) 偽造または誤解を招く情報の提出

 (g) ウィルスまたはサービスまたは関連したウェブサイト、その他ウェブサイト、



(h) 個人情報や他人の情報の収集または追跡

(i) スパム、フィッシング、ファーム、プレテキスト、スパイダー、クロール、


(j) 如何なる猥褻または不道徳目的







これらのサービス規約に違反が出た場合や照合により具体化した書類またはあなたの法に対する違反または第三者の権利により生じた第三者による正当な弁護人費用を含む如何なる請求や要求に対し、あなたは浅岡肇氏によるクロノと私共の親会社、子会社、関係者、パートナー、オフィサー、ディレクター、エージェント、請負業者、 ライセンサー、サービスプロバイダー、下請人、商品製造業者、インターン、従業員に対し賠償、防御そして無害を保留することに同意します。






私共の如何なる権利やこれらのサービス規約の条項を実行、施行することに仕損した場合でも、これらの権利や条項の免除を構成要素とはなりません。私共が投稿した これらのサービス規約と政策、運営ルールはウェブサイトまたは完全合意条例のサービス構成とあなたと私達、そしてご利用のサービス管理への理解、如何なる事前または同時期の合意書の取り替え、口頭または書面によるあなたと私の間でのコミュニケーションや提案です。(以前のサービス規約のバージョンを含みますが、これに限りません)これらのサービス規約の説明での如何なる両義性は、立案者に対し解釈されるべきではありません。





私達は独自の決定権で私共のウェブサイトにアップデートと変更を投稿ことにより アップデート、如何なる部分のサービス規約の入れ替えをする権利を有します。  ウェブサイトの変更事項を定期的に確認するのはあなたの責任です。あなたのウェブサイトやサービスのご利用・アクセスはこれらの変更の投稿をフォローし受け入れ続けていただいていることの構成要素となります。