Your Kurono watch is warranted for one (1) year from the date of fulfillment. The international warranty covers material and manufacturing defects existing at the time of delivery. During this warranty period, you will have the right to have any defect repaired free of charge.

  • We will need to verify warranty validity & assess eligibility*
  • If approved, we will pick up at our cost your watch for repair
  • We will ship back to you at our cost your repaired watch

*Warranty or service claims within the first six months of receiving your watch by anyone other than the original buyer on record will be rejected.
*Warranty for any watches discovered on the resale market within the first six months will be voided.

This manufacturer’s warranty does not cover:

  • Normal wear and tear and aging (e.g. alteration of the color and/or material or non-metallic straps and chains, such as leather, textile, rubber)
  • Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.)
  • incorrect use of the watch and non-observance of the directions for use provided by Kurono Tokyo
  • The handling of the watch by non-authorized persons

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty.

Under no circumstances will Kurono Tokyo, its manufacturer, agents and/or retailers be liable for any indirect or consequential damages of any kind.

Sending in your watch under warranty

If your watch is still under warranty, please send an email to warranty@kuronotokyo.com where necessary arrangements will be made for your warranty claim. If you have purchased it from a major retailer, please send it back to the authorized retailer you have purchased the watch from.

Sending in your watch for service

Every Kurono is built to exacting standards of quality, and is designed so that any competent certified watchmaker will be able to service or repair the watch. Should you prefer to send your watch back to Japan for servicing, we will be happy to receive your watch and provide a quote for such services. Please send an email to warranty@kuronotokyo.com where we will facilitate next steps.

Please contact us first with your warranty claim or service request prior to sending your watch.

Warranty System FAQ

What does the warranty statuses mean?

- Confirmed

Warranty validity is confirmed for the coverage period. (Typically 12 months from the date of delivery)

- Rejected

Warranty validity is rejected, whereby either the initial Terms & Conditions of Sale have been contravened; or where the watch has previously been reported or identified with ownership issues.

- Expired

Warranty has expired past the coverage period.

My warranty has expired, how do I renew my warranty?

We are looking into implementing this service in future for all our Kurono Customers.

What is the purpose of this warranty section on the website?

We recently implemented this system to allow our valued customers a one-stop overview of the warranty status of all their timepieces. It is also a system that can give assurance against fraudulent, fake or stolen items. 

How do I ensure that I am qualified for the warranty?

Customers will automatically have their timepiece entered into the warranty system upon receiving their timepiece unless the initial Terms & Conditions of Sale have been contravened; or where the watch has previously been reported or identified with ownership issues.

Why is there a registered address in the warranty system?

We have implemented a warranty to be tied to the registered postal code and the name of the account owner. This information can only be viewed by the account owner. This is to prevent the growing number of flippers in the market.

Why is my registered address different from my current address?

The registered address shown in the system will be similar to the shipping address inputted in the system.

How do I update my registered address?

Once an address is registered and linked to the product, customers are unable to change the address. The purpose is to deter any possibility of reselling to secondary market.

Do I need to register my own warranty?

You do not have to register for your own warranty as it will automatically be in your account upon fulfillment.

When can I view my warranty for the watch I purchased?

You will only see the warranty of the watch after it has been shipped out.

Why is my warranty rejected?

Warranty is rejected when you have been found to violate the accepted terms and conditions of sale that you entered into at the point of purchase.

What does the warranty cover? 

Kurono warranty covers the watch itself. Damages due to user error is not covered under warranty.


Kurono ウォッチの品質保証は、納品日から1年間となっております。国際保証は、納品時に存在する材料および製作上の不具合を対象としています。この保証期間中、お客様は不具合に対し無償で修理を受ける権利を有します。

  • 保証の有効性を確認し、適格性を評価する必要があります
  • 承認された場合、修理のために時計を弊社負担にてお引き取りします
  • 修理した時計を弊社負担にて返送いたします


  • 通常の損耗および経年劣化(例:色および/または素材の変更、または革、織物、ゴムなどの非金属製のストラップおよびチェーン)
  • 異常な使用/乱用、不注意、過失、事故(打撃、へこみ、つぶれ、風防の破損など)、時計の誤使用、Kurono Tokyo が提供する使用説明書の不遵守に起因する時計のあらゆる部分のあらゆる損傷。
  • 無許可者による時計の取り扱い


Kurono Tokyo、そのメーカー、代理店、および/または小売業者は、いかなる状況においても、いかなる種類の間接的または派生的な損害に対しても責任を負いません。





すべてのKurono 製品は厳格な品質基準に基づいて製作されており、十分な資格のある認定時計師が時計の点検や修理を行えるように設計されています。アフターサービスのために時計の日本への返送を希望される場合は、時計をお預かりし、アフターサービスの見積もりをご提示させていただきます。warranty@kuronotokyo.com宛にメールを送信していただきましたら、次のステップをご案内いたします。





保証期間中の有効性が確認されました。 (保証は通常納品日から12ヶ月となります)